Convenient health care at your fingertips.

Teladoc provides you with 24/7 access to a national network of U.S. board-certified doctors and behavioral health providers when you are enrolled in a UMR-United Healthcare medical plan.

Teladoc focuses on the diagnosis and treatment of acute, non-urgent health issues such as sinus infections, pink eye, the flu and more. Similar to retail drop-in clinics, Teladoc is more accessible and a more affordable alternative to urgent care or emergency centers.

Available 24/7/365, during hours when many practitioner offices are closed, patients can conduct telephone or video appointments with a board-certified providers

Eligibility Direct Link

Employees and any dependents who are enrolled in a UMR-United Healthcare medical plan are eligible to take advantage of Teladoc services.

Go to or call 800-835-2362 to set up your account and complete your profile. You can also download the Teladoc mobile app from the App Store or Google Play.

Get Started with Teladoc

Simply visit the Teladoc website and click 'Set up account'. Then follow the instructions below:

  1. Confirm Benefits & Provide Your Personal Information
  2. Pick your health plan from the drop-down menu & enter your Health plan ID.
  3. Create your account by creating a username, password, & your security questions.

If you have questions throughout the process, contact Teladoc at 800-835-2362 to speak to a representative.

For additional access, download the Teladoc app through the Apple or Google Play stores to manage your account through your phone or tablet.

Your Cost for Medical or Behavioral Health Visits Direct Link

2023 Medical PlanYour Cost for Medical or Behavioral Health Visits
Enhanced PPO Plan$0
Value PPO Plan$0
HSA Plan$0

Behavioral Health Visits Direct Link

If you are age 18 or older, you can speak to licensed therapists, psychiatrists, and mental health professionals who can help you manage addiction, depression, stress or anxiety, domestic abuse, grief, and more. Mental health appointments are available from 9 a.m. to 7 p.m. local time, 7 days a week.

Once your Teladoc account is set up, you can schedule a mental health appointment which must be scheduled in advance, and can be set up online. To schedule a behavioral health appointment:

  1. Register for Teladoc by following the instructions above.
  2. Go to and login to your account.
  3. Request a behavioral health visit and complete a short intake form.
  4. Select your provider and complete the emotional health questionnaire. Choose the top three appointment times that are best for you.
  5. Request for your appointment.

If you are enrolled in a UMR-United Healthcare Value or Enhanced PPO plan, your cost is $0.

Telemedicine through Kaiser Direct Link

If you need care right away, consider speaking to a Kaiser doctor over the phone. Calls are handled within the hour, a $0 copay applies and some common examples of treatable symptoms include:

  • Cold and coughs
  • Sore throats, headaches and toothaches
  • Sinus and respiratory infections
  • Urinary tract infection
  • Pink eye
  • Other...

To make a Kaiser telemedicine appointment, call 800-823-4040. To learn more, visit the Kaiser website.